System Upgrades, Maintenance,
and Ongoing Support
Installing a dependable telephone
product is only the first step in establishing an effective telecommunications
system for your business. Similar to any mechanical or technical
device, telecommunications equipment performs best when regularly
maintained.
PhoneWorks of Maine helps organizations achieve near 100% uptime goals
by performing regularly scheduled preventative maintenance.
The Artisoft TeleVantage, Avaya, and Panasonic systems that we provide to our clients
have proven to be extremely reliable over the past few years, however
some service requests have been made. After analyzing service
call history we have determined the sources of the most common problem
areas to be:
- Electrical
power system surges, spikes and brownouts
- Cord
failures
- User
errors, mistakes and misunderstanding of feature use
With
these items in mind, which apply to all phone systems and not just
the systems mentioned above, we have
developed the following Preventative Maintenance Program:
- Inspection of power line and phone
line surge protection devices to insure all points of
entry into your system are protected. (#1 failure cause)
- Annual on site 1 hour training
session designed to acclimate new users and refresh existing
users on the features of your phone system. (#2 failure
cause)
- Annual replacement of all handset
coil cords and line cords. (#3 failure cause)
- Annual site inspection of all phone
and voice mail components.
- Cleaning of phone handsets with
disinfectant.
- Inventory of all phone and voicemail
equipment provided to you in writing with information
on present system capacity and growth potential.
- Update and revision of system speed
dial numbers. (Increases productivity)
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We want your system to run as smoothly
as you do, and preventative maintenance is one critical step, perhaps
the most critical step, in achieving the uptime goal of 100%.
Call us today if you would like
to participate in this program designed to improve your telephone
system reliability and staff productivity. We will provide an estimate
for you based on the size and complexity of your system. Call
us at (207) 443-9554, or e-mail SalesTeam.
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